• 
• What is freeze protection pack?
  It is a product inserted to protection box of water meter for prevention of freeze and burst. It refers to a vinyl with Styrofoam grain and desiccant applied of heat sealing for adhesion.

· Development of Freeze Protection Pack
- It was developed by K-water Yangju Water Supply Service Center in 2008 and sample installation of 5000 cases was conducted in 13 eup, myeon, and dong of Yangju-si.
- Examining the effect of sample operation, we have been conducting free installation to customer of local governments under consignment since ’09.

· Supply Target
- It is supplied to socially disadvantaged class with priority and supply target is selected each year based on consultation with each local government.

What is tap water safety check system?
- It is free service to conduct water quality inspection with customer regarding 6 important water quality items relevant to safety of tap water through direct visit to each household.
- We will do our best so that high quality tap water can be supplied directly to tap of household through tap water safety check system.

Water Quality Inspection Items for Tap Water Safety Check System
- Turbidity : Turbidity of water
- Iron : Iron elution from water pipe
- pH : Criteria for acidity and alkalinity of water
- Residual Chlorine : Quantity of antiseptic (chlorine) which prevents the proliferation of pathogenic microorganisms
- Copper : Copper elution from water pipe
- Manganese : Trace element included in natural water system accumulated with attachment to the pipe

※ K-water only provides tap water safety check system for 21 local governments under consignment operation by K-water

·What is water care service?
It refers to a service to be provided to local government under consignment management of K-water for creation of customer value through development of service conforming to the policy of new government and reflecting the social trend of consideration and co-existence.

·Contents of Service
- Fee Reduction for Socially Disadvantaged Class : Enactment of standard ordinance for fee reduction to the socially disadvantaged class including basic livelihood security recipients, the disabled, a child head of household, etc → Induce the local government under consignment for revision
- Improvement in Customs of Work Process : Improvement in customs including the succession of default service fee to new owner, random calculation of late fee, extra charge for frozen water meter, etc.
- Increase the convenience in billing and payment

·What is SQI?
- It is a system developed and introduced for the first time in the field of domestic public corporation and water supply as evaluation index for service quality control.
- Feedback activities on service provided to customer is conducted through monitoring and diagnosis of 4 evaluation items every month for provision of better quality service.
- Evaluation item is composed of total 4 types of index that are satisfaction on meter reading service, satisfaction on civil complaint processing by visit, rate of reading error, and expiration date observance for civil complaint processing.

·SQI Process
SQI (Service Quality Index)

·Remote Monitoring
K-water is doing its best to provide the best water supply service to customer through 24 hour real-time monitoring of water quality, water pressure, flow, water level, and others based on real-time meter equipment integrated with IT technology.

·Water-NET (integrated water supply network operation and management system)
K-water conducts scientific pipe network management utilizing water-NET which integrated pipe network DB management, pipe network diagnosis, and pipe network operation into one system.